Shipping Policies
Shipping Policies
Processing Time:
All orders are processed within 3-5 business days. Orders are not processed or shipped on weekends or holidays. If we experience a high volume of orders, processing times may be extended. You will be notified of any significant delays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on location and selected shipping method. Estimated delivery times are as follows:
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Domestic (EU): 5-10 business days
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International: 10-20 business days
Please note that delivery times are estimates and not guaranteed.
Shipping Carriers:
We use reputable shipping carriers such as USPS, UPS, and FedEx to ensure reliable delivery.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. Please allow 24-48 hours for the tracking information to update.
Customs, Duties, and Taxes:
International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the customer and vary by country. Please check with your local customs office for more information.
Shipping Damage & Issues:
We take great care in packaging our prints, but if your order arrives damaged, please contact us within 7 days of receiving your package with photos of the damage. We will work with you to resolve the issue promptly.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your order is marked as delivered but you did not receive it, please check with your local postal service or neighbors. If necessary, you may file a claim with the shipping carrier.
Returns & Exchanges:
Due to the nature of our prints, we do not accept returns or exchanges unless the item arrives damaged or defective. If you have any issues with your order, please contact us at [your contact email] within 7 days of delivery.
Questions?
If you have any questions about our shipping policies, feel free to reach out to us at natlaczynska@gmail.com